Knowledge base

Get started (4)

How do I verify my identity? (4)

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Can I open two accounts? (1)

Can I open two accounts?

How long does it take to verify my account? (1)

Account verification

How do I verify my phone number? (1)

SMS verification code

My account (4)

What should I know about my account? (4)

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I'm having issues with my password - what should I do? (3)

How do I cancel my account? (1)

Cancel my account

What payment methods can I use to make a deposit? (1)

Available payment methods

Kuady card (4)

What do I need to know about my Kuady physical card? (9)

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What do I need to know about my Kuady virtual card? (2)

Blocking your card (1)

How do I block my card?

About my Kuady card (1)

Where is the Kuady card available?

About us (4)

What is Kuady? (2)

How is Kuady regulated? (1)

Regulations

What are the terms and conditions? (1)

Terms and conditions

What is the Privacy Policy? (1)

Privacy policy

Transfers (7)

How do I withdraw money from Kuady? (1)

Withdrawals

How do I make a deposit? (1)

Deposits

How do I send money to another Kuady account? (2)

Can I use Kuady as a payment method? (1)

Kuady as a payment method

How do I convert money between my local currency and USD balances? (1)

Convert money between local currency and USD

What should I do if I have an adjustment in my account? (1)

Adjustment in transaction history

About my PIX (3)

Kuady card claims (5)

What should I do if I'm having issues withdrawing money from an ATM? (2)

What are unrecognized charges and what should I do about them? (2)

What should I do if I'm charged twice for one purchase? (1)

Duplicated charges

How does the refund process work? (1)

My refund hasn't been processed

What should I do if my payment is declined? (2)

Security (1)

Is my money safe? (3)

Loyalty program (1)

What's the Loyalty Program? (1)

Loyalty Program