I can't change my password

Here are some of the most common issues and solutions:

I didn’t receive a code to reset my password

In this case, you’ll need to head back to ‘Forgot your password?’ and request to send the code again.

I’ve requested to send the code too many times

If you’ve requested the code several times and haven’t received an SMS, you’ll need to wait an hour before trying again.

I typed in the wrong code

If you enter the code and get an error message, please delete the messages you’ve received from us, wait 3 minutes, and then request the code again.*

*Please remember that the code we’ll send you has 5 digits.

If you still have issues resetting your password, click on ‘Contact us’ below and let us know which of the three situations you have experienced. 