Knowledge base

Recent Searches

No recent searches

    Popular Articles

      Articles
      View all
        Topics
        View all
          Tickets
          View all
            no results

            Sorry! nothing found for

            Get started

            How do I verify my identity?
            Can I open two accounts?
            How long does it take to verify my account?
            How do I verify my phone number?

            My account

            What should I know about my account?
            I'm having issues with my password - what should I do?
            How do I cancel my account?

            Kuady card

            What do I need to know about my Kuady physical card?
            What do I need to know about my Kuady virtual card?
            My Kuady card was lost/stolen - step by step guide
            About my Kuady card

            About us

            What is Kuady?
            How is Kuady regulated?
            What are the terms and conditions?
            What is the Privacy Policy?

            Manage my transfers

            Everything You Need to Know About Managing Transfers in Your Kuady Wallet

            How do I withdraw money from Kuady?
            How do I make a deposit?
            How do I send money to another Kuady account?
            Can I use Kuady as a payment method?
            How do I convert money between my local currency and USD balances?
            What should I do if I have an adjustment in my account?
            About my PIX
            Payment methods for deposits
            FAQ About Your Transfers

            Kuady card claims

            What should I do if I'm having issues withdrawing money from an ATM?
            What are unrecognized charges and what should I do about them?
            What should I do if I'm charged twice for one purchase?
            How does the refund process work?
            What should I do if my payment is declined?

            Security

            Is my money safe?

            Loyalty program

            What's the Loyalty Program?