Get started

Can I open two accounts?
How long does it take to verify my account?
How do I verify my phone number?

My account

I'm having issues with my password - what should I do?
How do I cancel my account?
What payment methods can I use to make a deposit?

Kuady card

About us

What is Kuady?
How is Kuady regulated?
What are the terms and conditions?
What is the Privacy Policy?

Transfers

How do I withdraw money from Kuady?
How do I make a deposit?
How do I send money to another Kuady account?
Can I use Kuady as a payment method?
How do I convert money between my local currency and USD balances?
What should I do if I have an adjustment in my account?

Kuady card claims

What should I do if I'm having issues withdrawing money from an ATM?
What are unrecognized charges and what should I do about them?
What should I do if I'm charged twice for one purchase?
How does the refund process work?

Security

Loyalty program

What's the Loyalty Program?