Knowledge base

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How do I verify my identity?

Can I open two accounts?

Can I open two accounts?

How long does it take to verify my account?

Account verification

How do I verify my phone number?

SMS verification code

My account

What should I know about my account?

I'm having issues with my password - what should I do?

How do I cancel my account?

Cancel my account

What payment methods can I use to make a deposit?

Available payment methods

Kuady card

What do I need to know about my Kuady physical card?

What do I need to know about my Kuady virtual card?

Blocking your card

How do I block my card?

About us

What is Kuady?

Who we are

How is Kuady regulated?

Regulations

What are the terms and conditions?

Terms and conditions

What is the Privacy Policy?

Transfers

How do I withdraw money from Kuady?

Withdrawals

How do I make a deposit?

Deposits

How do I send money to another Kuady account?

Can I use Kuady as a payment method?

Kuady as a payment method

How do I convert money between my local currency and USD balances?

Convert money between local currency and USD

What should I do if I have an adjustment in my account?

Adjustment in transaction history

About my PIX

Kuady card claims

What should I do if I'm having issues withdrawing money from an ATM?

What are unrecognized charges and what should I do about them?

What should I do if I'm charged twice for one purchase?

Duplicated charges

How does the refund process work?

My refund hasn't been processed

What should I do if my payment is declined?

Security

Is my money safe?

Loyalty program

What's the Loyalty Program?

Loyalty Program